Frequently Asked Questions

Here is a compilation of frequently asked questions about GroundControl PO Review and their answers.
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GroundControl PO Review is an AI-powered tool that automatically reviews incoming purchase orders against your quote, internal processes, terms and conditions, and any custom rules your organization has configured.

It has two modes:

It ingests your documents, identifies discrepancies, and generates a cited findings report along with a ready-to-send discrepancy email draft so your team can resolve issues in minutes rather than days.

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PO Review is designed to ingest all of your POs in PDF, EML, MSG, DOCX, XLSX, or JPG/PNG formats. All uploaded documents are parsed automatically and cross-referenced against each other and your configured rules during the review.

Once your documents are ingested, our AI organizes, reviews, and correlates data across all of them simultaneously checking every line item, clause, and term against all the checks your organization has configured, as well as information from the Knowledge and Anything Else to Add prompt.

Each discrepancy found is cited back to its specific source in the uploaded documents, so you can see exactly where the issue originates. This can be accessed by clicking the underlined text in the checks or changes sections, underneath each individual checklist or change item.

The discrepancies found are all based on the checks created! The more checks and information you give our model by adding checks to the checklist, the more detailed and thorough the PO review process will be. Make sure to add more detail and checks to ensure a thorough review of your purchase orders.

Yes. You can create custom checks tailored to your organization's internal processes and standard terms and conditions within the Knowledge section, as well as creating and saving custom checklists that can be used as defaults for the process.

Any other general information can also be added to the Knowledge section, which applies to every review for your company and can act as a central database for all PO review related information and rules.

PO-specific rules in addition to the checks can be added to the “Anything else you want to add” prompt of the Checklist section while running a PO review. The same applies to both modes of PO review.

PO Review produces a discrepancy report listing every finding, each with a plain-language description of the issue, the specific source it was found in, the rule or requirement that was not met, and a discrepancy classification.

Your team can then work through the list, accepting or rejecting each finding and adding notes to document decisions. Once the review is complete, PO Review auto-generates a discrepancy email summarizing all rejected findings with cited sources included ready to send to the customer. This can be regenerated as you continue in the process of classifying items as discrepancies or not discrepancies and will reflect changes made in real time to checklist findings.

Review time depends on the number and size of documents uploaded. Most standard purchase order reviews complete within a few minutes. Larger packages may take a little longer. You will see a progress indicator while the review runs.

Yes. GroundControl PO Review is built on AWS GovCloud and is ITAR registered. We have also achieved FedRAMP Moderate Equivalence on the FedRAMP Marketplace. Your data is protected in a secure, compliant environment. If you have specific questions about data handling for your facility's compliance requirements, please reach out to us at [email protected] or [email protected].

💡 In compliance with ITAR, please do not send sensitive technical data or controlled documents via email or live chat. If you need to share documents with our support team, we will arrange a secure method with you directly.

While PO Review is highly accurate, our AI may occasionally flag something that turns out not to be an issue. If a finding was flagged incorrectly, you can always manually mark that as not a discrepancy.

If you find that the same type of error recurs across multiple reviews, please let us know via our live chat or at [email protected]. We are constantly improving our AI models and your feedback directly informs that work.

Yes, this is one of the core benefits of PO Review. All of your reviews, uploaded documents, findings, and correspondence are stored centrally on your dashboard, making it easy to search and query past POs, quotes, and decisions at any time. Institutional expertise lives in a centralized location with our PO Review platform.

Yes. PO Review and GroundControl's AS9102 FAIR reporting tool are separate products that complement each other. Many customers use PO Review at the point of receiving a purchase order, and GroundControl FAIR Generation later in the production process when generating their First Article Inspection Reports.

Contact us at [email protected] if you would like to discuss bundling both products.

To add a new user to your PO Review account, please reach out to us at [email protected] with the user's name, email address, and a written confirmation of their US citizenship or ITAR exemption status. We will get their account created and send them onboarding instructions.

We are sorry to hear you have run into an issue. If you think you have found a bug or something is not behaving as expected, please let us know as much detail as possible so we can investigate quickly. Useful information includes:

Please share this information via our live chat or by emailing [email protected].

For a full overview of PO Review's capabilities, check out our Getting Started guide. If you are looking for a feature that PO Review does not currently offer, we would love to hear about it. We are constantly working to improve the product and greatly value customer feedback. Reach out via live chat or at [email protected] to share your suggestion.